Smart Sleep Coach Support

Yes! You can invite other caregivers or partners to join the app and access the sleep schedule, at no additional cost.

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Simply ask your additional caregivers to log in using the same credentials as you.

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In case this does not work for you, please contact us at support@smartsleepcoach.com or fill in the form on this page.

All transactions and refunds are managed by the Apple App Store or the Google Play Store.

If you were charged for Smart Sleep Coach after purchasing a subscription on the Apple App Store or Google Play Store and would like a refund, you will have to request it via the store directly, as they handle refunds.

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To request a refund on the Apple App Store, go to https://support.apple.com/en-us/HT204084 and follow the instructions on your screen.

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To request a refund on Google Play Store, go to https://support.google.com/googleplay/answer/2479637 and follow the instructions on your screen.

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Pro tip: use the phone that is connected to your apple account when going through the steps.

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If you purchased your subscription through our website, please reach out to our team by filling the form on this page. Our support team will assist you with the refund process.

You can cancel at any time, and you will maintain access until the end of your original subscription period or until the end of your free trial. All transactions and refunds are managed by the Apple App Store or the Google Play Store.

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To cancel your subscription on the Apple App Store:

1. Open the Settings app
2. Tap your name and then 'Subscriptions'
3. Select Smart Sleep Coach by Pampers^TM‍
4. Tap Cancel Subscription.

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To cancel your subscription on Google Play:

1. Open the Google Play Store
2. Tap your profile icon, 'Payment & subscriptions', and then 'Subscriptions'
3. Select Smart Sleep Coach by Pampers^TM
4. Tap Cancel subscription
5. Follow the onscreen instructions

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If you purchased your subscription through our website, here’s how to cancel your subscription:

• Log in to the customer portal via this link‍
• You’ll be redirected to Paddle.com, our secure payment partner, who handles all transactions.
• Click on Cancel subscription and follow the steps to finalize your cancellation.

At the moment, our lock screen widget is only available on iPhones, with iOS 16 or more.‍

‍Here’s how to enable Live Activities for the app:‍

1. Check your iPhone settings: iPhone Settings -> Face ID & Passcode -> make sure “Live Activities” is toggled on.
2. Make sure it’s enabled for Smart Sleep Coach: iPhone Settings -> Sleep Coach -> Live Activities -> “Allow Live Activities” and “More Frequent Updates” should be toggled on.

Next time you start a sleep, you should see the lock screen widget appearing for you.

If this hasn't worked for you, here are more troubleshooting steps you can take:

• Try enabling and disabling airplane mode. In some cases, this can fix the problem as doing it will reset the network connectivity on your iPhone.
• Check if any other devices are being used. Due to iOS limitations, live activities can only be displayed on one device at a time. This means it will only show up on the device that started the sleep event.

For further assistance, please contact us.

Healthy sleep habits can begin the day you bring your baby home from the hospital, our scheduling tool is crafted to align with your baby’s natural sleep rhythms and support you as they grow. Sleep is a journey you’ll go on together. Everything from creating a bedtime routine and an ideal sleep environment can set you up for sleep success from the beginning.

By around 4-months old, you can teach your baby how to fall asleep independently. It’s a good idea to check with your pediatrician if your baby is ready before starting this process.